ServicesTechnical support for MSPs
Your own senior Microsoft engineers.
Engineers who support your clients across every tier, L1 to L3, under your brand. You manage them. We supervise them. They cost about half of a local hire.
More capacity. Better margin.
Hire in weeks, not months
Senior Microsoft engineers are hard to find locally. Ours can start in about two weeks.
Keep the margin
Bill your clients your normal rates. Our engineers cost about 30 to 50 percent less than a local hire.
Say yes to more projects
Take on the security, Purview and Azure work you would otherwise delay or turn down.
Support from L1 to L3
From helpdesk tickets to complex escalations. Hand over one tier or all three.
Microsoft 365, security, Azure, Zoho and SDP
- Microsoft 365 admin
- Exchange, Teams, SharePoint, OneDrive. Business Premium up to E5.
- Identity and access
- Entra ID, Conditional Access, MFA, privileged access and access reviews.
- Data protection
- Microsoft Purview DLP, sensitivity labels and retention.
- Security
- Microsoft Defender for Endpoint, Identity, Email and Data. Microsoft Sentinel.
- Cloud infrastructure
- Microsoft Azure and networking.
- Zoho
- Zoho administration and support for your Zoho clients.
- IT service management
- ManageEngine ServiceDesk Plus (SDP): setup, workflows and daily use.
Part of your team. Supervised by ours.
- 01
You manage them
They join your team, take direction from your people and follow your processes.
- 02
Under your brand
They use your email, your ticketing and RMM tools, and your name on client calls.
- 03
We supervise them
They work from our office in Egypt on Australian business hours. We handle desk, equipment, HR, background checks, NDAs and leave cover.
- 04
Secure and visible
They use accounts and MFA that you control, and you can watch them live through our office security cameras.
A technical lead behind every engineer.
Our technical lead supervises the engineers you hire through us, and provides any technical support they need.
About half the cost of a local hire
| Local senior hire | Prospex engineer | |
|---|---|---|
| Monthly cost | AU$13,000 to AU$18,500* | About 30 to 50 percent less |
| Recruitment fee | Usually AU$20,000 or more | Around 80 percent less |
| Time to start | Often 2 to 3 months | About 2 weeks |
| Desk, equipment and HR | Your cost | Included |
| Leave and sick cover | Your problem | Included |
* Estimate for a senior engineer in Australia: salary of AU$130,000 to AU$180,000 a year, plus 12% super, payroll tax and equipment.
Pick the setup that suits you.
Dedicated engineer
Full time, part of your team, one monthly fee.
Shared engineer
Part time, for example 2 or 3 days a week.
Project delivery
You sell the project. We deliver it under your brand.
You control the access. You can see the work.
The engineers use accounts and MFA that you control, so you can remove access at any time. You can also watch them live through our office security cameras whenever you like.
This is a good fit if
- You cannot find senior Microsoft engineers locally, or cannot wait months for one.
- You are delaying or turning down security, Purview or Azure work.
- You want more capacity without giving up your margin.
What clients ask first
Where do the engineers work, and when?
From our office in Egypt, on Australian business hours.
Will my clients know they are not my staff?
They work under your brand. They use your email, your ticketing and RMM tools, and your name on client calls.
How quickly can an engineer start?
In about two weeks.
What happens when an engineer is sick or on leave?
Leave and sick cover are included. We also handle the desk, equipment, HR, background checks and NDAs.
A 20-minute call with our technical lead.
We will learn about your clients and your team, and tell you honestly where we can help first.
Book a call with our technical leadOther services