ServicesCustomer support
Dedicated agents for your inbound enquiries and customer care.
Inbound handled by dedicated agents who know your offer, so your customers stay looked after and your sales team stays selling. Enquiries are handled, logged and reported, to the same quality standards as our outbound work.
What you get with customer support.
Dedicated agents
Trained on your offer, and working only on your account.
On your platforms
You manage the agents on your own systems and control what they can access.
Camera access
You can see your agents at work.
Supervised by us
We make sure they show up every day and take care of the hard stuff.
Handled, logged and reported
Every enquiry is dealt with, recorded and included in your reporting.
Lower cost than hiring locally
It can cost 30-50% less than a local hire, with no super to pay.
Four steps, start to finish.
- 01
Your brief
You tell us what your customers ask about and how you want them looked after.
- 02
Agents trained
We train dedicated agents on your offer before they take an enquiry.
- 03
Set up on your systems
The agents work on your platforms, with the access you decide to give them.
- 04
Live and supervised
Agents handle your enquiries while we supervise attendance and quality.
You stay in control. We keep it running.
The agents work on your platforms, with the access you choose, and you can see them on camera. We supervise them, make sure they show up every day and deal with the hard stuff, so you get a support team without having to manage one.
This is a good fit if
- Support calls are eating hours your sales team should be selling in.
- Hiring support staff locally costs too much.
- You want to keep control of your systems and customer data.
What clients ask first
Who manages the agents day to day?
You direct the work on your own platforms and control what the agents can access. We supervise them, handle attendance and take care of the hard stuff.
Can I see the agents working?
Yes. You get camera access so you can see your agents at work.
How does the cost compare with hiring locally?
It can cost 30-50% less than hiring locally, and there is no super to pay.
What reporting do I get?
Every enquiry is handled, logged and reported.
Tell us what your customers need.
Bring the enquiries you handle today and how you want them looked after. We will tell you honestly whether we are the right fit.
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